Faster, more accurate decisions that prevent IT and IoT downtime.
Don’t just monitor your network. OBSERVE IT.
Stop outages at the source. Reduce Mean Time To Resolution. Designed by IT teams, for IT teams.
Reduce thousands of tickets down to a single, actionable item delivering faster resolution, higher NPS, a happier service desk, and reduced downtime.
Designed to provide clear, actionable visibility from the end user through to the application and everything in between regardless of OS, vendor, or node type.
Observability links IT and IoT assets to services and groups, setting dynamic P1 P2 severity from real business impact and hour or minute level time based criticality.
Observability unifies logs, metrics, traces, and events into a single intelligence layer delivering unparalleled visibility and actionable insights across up to 7 years of data.
With a high-performance data pipeline, adaptive alerting, and advanced investigative tools, your teams can diagnose issues faster, optimise system behaviour, and reduce IT outages.
Observability intelligence reduces thousands of tickets down to a single, actionable item
Agents, integrations, pipelines, SDKs capture data from any system or service.
Visibility from the end user through to the application and everything in between
Maps relationships, identifies anomalies, forecasts. behaviours , and surfaces root causes.
Up to 7 years of data retention with flexible choices of hot and cold data storage.
Normalises and enriches incoming telemetry while maintaining temporal accuracy.
Reduce MTTR Mean Time to Resolution with single pane intelligent dashboards.
End to end system visibility from a single pane of glass
| FEATURE | ESSENTIALS | ADVANCED |
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Availability |
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Simple Per Node Pricing (No Calculator Required) |
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End User Devices, Network, Server, Connectivity, Application |
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SSL Certificate Monitoring inc Early Warning Notification |
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Website Monitoring Capability |
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Dashboards |
Standard Dashboards |
Advanced Dashboards |
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Reporting |
Standard Reporting |
Advanced Reporting |
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Data Retention |
90 Days |
Up to 7 Years |
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Vendor Support |
100 Vendors Supported No Capability to Add |
100 Vendors Supported Capability to Add |
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IoT and OT Sensors and Devices |
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ITSM Support |
HALO |
Any ITSM Capability |
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Automations |
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350+ Automations |
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Business Intelligence – Asset and Priority Tagging |
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Capability to Add |
Legacy network monitoring is noisy, siloed, and hard to run creating alert fatigue, poor end-to-end visibility, weak ITSM integration, clunky reporting, and costly complexity—while observability reduces noise through correlation, shows service impact across the full stack, integrates better with workflows, and offers simpler, more scalable, cloud-first operations.
Legacy network monitoring is noisy, siloed, and hard to run creating alert fatigue, poor end-to-end visibility, weak ITSM integration, clunky reporting, and costly complexity—while observability reduces noise through correlation, shows service impact across the full stack, integrates better with workflows, and offers simpler, more scalable, cloud-first operations.
Traditional monitoring was built for a simpler world: assets checked in isolation, severities set once, and the same alert treated the same way at 2am as it is during peak trading. Observability closes that gap by linking technology to business services, showing upstream/downstream dependencies, and enabling “business-aware” and even time-aware criticality—so teams can instantly see what’s affected, who will feel it, and what to do first.
Mixed estates aren’t the exception anymore—they’re the norm. But siloed tools mean siloed answers. Observability helps teams unify IT + IoT + OT signals, correlate symptoms into real incidents, and explain impact in business terms. Start small with one critical journey, instrument the choke points, and build a shared view of “what depends on what.” Faster fixes, fewer surprises, better decisions.
