Questions, answered.

Eight things set it apart from typical monitoring tools:

• Simple, predictable pricing: one price per node, per month, with no sensor, host or usage maths.
• Multi-tenant by design: native segmentation for many clients or business units, MSP and telco ready.
• One platform for every layer: IT, cloud, OT, IoT and physical systems, including CCTV and building services.
• Event Intelligence: correlation and suppression raise one ticket per real issue, not a flood of alerts.
• Predict and prevent: leading indicators flag failures before they become outages.
• Context-aware prioritisation: the most business-critical issues rise to the top, not the loudest alert.
• Data sovereignty: choose where your data lives (UK, US or Asia), from a UK-owned company.
• Up to ten years of data, included: a decade of history for trends, audit and compliance.

On AI: processing uses Microsoft’s Azure AI service under our data processing agreement. Summarised context only. Raw telemetry never leaves your tenant. Processing may occur outside your chosen region.

Managed247 owns, maintains and operates the platform. We built it for our own use and for our clients over the past decade, and we now make it available in two ways: directly to organisations that want to monitor their own estate, and through our partner programme to managed service providers and resellers who deliver it to their own clients.

We publish our pricing in full and keep it simple: you pay per node, per month, with no sensor counts, host tiers or usage maths. There are four plans:

• Services Only: from £199 a watch, minimum six watches (from £1,194 a month).
• Lite: £5 a node, minimum 350 nodes (from £1,750 a month).
• Advanced: £15 a node, minimum 150 nodes (from £2,250 a month).
• Premium: £20 a node, minimum 150 nodes (from £3,000 a month).

Prices shown are the 12-month rate and exclude VAT. Monthly rolling and three-year terms are available, and volume pricing is graduated so that each slice of a larger estate pays its own band. The full volume and term matrix is available on request. See the pricing page for the detail.

A node is any single monitored item with its own health state, for example:

• an end user computing device;
• a network device such as a switch, firewall or router, even one with multiple line cards and power supplies;
• a physical or virtual server, whatever the operating system;
• a line of connectivity, such as a leased line;
• an application, such as a cloud-hosted CRM;
• an SSL certificate;
• a physical or IoT device, such as a UPS, camera or printer.

One price, every type. The one exception is the largest chassis switches, which count as eight nodes, because they carry the telemetry of dozens of devices. Two charges in total, and nothing else to calculate.

Observability247 covers both IT and IoT. Out of the box we support more than 100 device and service vendors across networking, servers, storage, virtualisation, cloud and the physical layer, including CCTV and building systems. See the full vendor list.

If something is not on the list, we can usually still bring it in: anything that exposes a supported, published interface, such as SNMP, WMI or an API, can be monitored, and for the rest there is an outbound webhook connector or a scoped custom integration. We will always tell you honestly what we do and do not cover before you commit.

Your first ITSM connection is included on every plan. The supported ITSM platforms are ServiceNow, Jira Service Management, Halo, Freshservice, Zendesk, ManageEngine ServiceDesk Plus, BMC Helix, Ivanti Neurons, TOPdesk, ConnectWise PSA and Autotask.

For AIOps, which is observability of your AI agents, the supported platforms are Microsoft Copilot, Salesforce Agentforce, Google Gemini, OpenAI, Anthropic Claude, AWS Bedrock and Azure AI Foundry. For FinOps, which is cloud cost, the supported sources are Azure Cost Management, AWS Cost and Usage, and Google Cloud Billing.

Anything off these lists connects through our outbound webhook connector or a scoped custom integration, and the lists grow as we productise new connectors.

Yes. If you are a managed service provider or a reseller, you can deliver Observability247 to your own clients through our partner programme. The platform is multi-tenant by design, so each of your clients sees only their own estate, and you run the whole book from one place.

There is one public rate card: partners buy at a volume-based discount and sell at the published price, so your margin is built in and channel pricing never undercuts the site. Tell us about your client book and we will set you up. See our partner programme for the detail, or get in touch to start.

We built Observability247 in 2014, after hitting the same problems again and again with off-the-shelf monitoring: too much noise, too much complexity, and not enough you can act on. If that sounds familiar, Observability247 was built to fix it.

No. All maintenance and updates are included in the price, on every plan.