In 2014, network monitoring had reached a breaking point. It generated too many tickets, creating alert fatigue and slowing resolution times. It also offered limited visibility and vendor support, and could not extend beyond IT into the emerging world of IoT.
These capabilities were not optional for Managed247. We had just won a major contract with a UK Premiership football stadium and needed a way to detect issues early, reduce noise, and protect critical services across both IT and IoT.
At the time, the closest fit was IBM Watson. It was powerful, but the cost and implementation timeline made it impractical for the speed and scale we required.
So we built our own……..
As a managed service provider with a clear ambition to eliminate IT and IoT outages, Managed247 began developing a monitoring platform designed around the realities of service delivery. Not just alerts, but insight. Not just dashboards, but outcomes.
Over the years, the platform evolved as the technology landscape shifted. It moved through several names, from PI (Predictive Intelligence), to Ascend, to Predictably, and finally became Observability in 2025. Each iteration reflected a step forward in capability and clarity of purpose.
The journey was demanding. The pace of change accelerated through cloud first application development, the rise of language models, and the rapid adoption of AI. We also made a deliberate choice to fund the development from our own profits, investing directly in the result and staying accountable to the standards we set.
While the platform was being built, we strengthened the operational foundation around it. Managed247 refined how we deliver service, prioritising prevention over response. We focused on knowledge creation, repeatable processes, proactive activity, and disciplined root cause analysis. Service desk feedback became a continuous input, helping us refine how we identify patterns, reduce repeat issues, and improve customer outcomes.
From 2014 to 2025, Managed247 trialled and tested every enterprise platform that promised to help prevent and predict IT outages while reducing alert fatigue. The plan was simple: if we found one that delivered, we would stop building. None met the outcomes we required, so the project continued.
By 2025, Observability was ready to roll out to clients. This included the same football stadium that originally drove the requirement back in 2014.
The combination of human led operational discipline and Observability has delivered measurable impact. In 2025, Managed247 achieved a record Net Promoter Score of 94.1, with 60 widely recognised as the benchmark for excellence.
On 1 January 2026, Observability officially launched for end user IT service desks and Managed247 customers, turning a decade long commitment into a platform built for modern operations and resilient service delivery.
Observability changes everything for IT service desk teams, and we cannot wait to show you what it can do.
Schedule a demo at a time that suits you using the calendar below.
