Observability247 did not start as a product. It started as a problem we could not solve with anything on the market. So we built our own.
The long way round
Network monitoring drowned engineers in alerts, saw only part of the estate, and supported a thin list of vendors. Worse, it stopped dead at the edge of IT. None of it reached the IoT and OT devices that were starting to carry real weight.
When Managed247 won the contract to keep a UK Premiership football stadium running, the brief was simple and unforgiving: catch problems early, cut the noise, and protect every service, IT and IoT alike.
The tools of the day could not do it. IBM Watson could, in theory, but the cost and the timeline made it impractical. So the team decided to build the platform they actually needed.
Over the next decade the platform went through several lives before it settled into the one it was always becoming. We funded every iteration from our own profits, which means we answer to a single standard: our own.
Observability247 launched on 1 January 2026. The proof was not in the marketing, it was in the service it supported: Managed247 posted a Net Promoter Score of 94.1, against an industry benchmark of around 60.
How we work
Alongside the platform we rebuilt how we operate. The platform finds the problem early; the discipline around it stops the problem coming back.
What one engineer learns, every engineer keeps. Knowledge is captured, not carried in someone's head.
The same situation is handled the same way every time, so the outcome does not depend on who picks up the ticket.
We look for the failure before it lands, rather than waiting for the estate to tell us it has already happened.
Every incident is closed at the cause, not just the symptom, so the same fault does not return next week.
Leadership
We did not set out to sell software. We set out to keep services up, and the software is what we needed to do it properly.
