Context-aware prioritisation
Same fault. Different priority.
Every asset is tagged to a business unit, so the platform knows what is on right now and ranks the same fault accordingly. Flip the day below and watch the priorities move.
Saturday 15:00. Stadium full, 38,000 in. Retail kiosks and public wifi live. Back office closed (hours are Mon to Fri, 09:00 to 17:30).
Legacy monitoring / SolarWinds / PRTG
Untagged
100 retail kiosks and the public wifi are down
Untagged
Office network is down
Same priority every day. It cannot tell who is affected.
Observability247
Tagged: Stadium / matchday
100 retail kiosks and the public wifi are down
Stadium Ops plus Retail on-call, immediate
Tagged: Corporate / back office
Office network is down
IT queue, next business day (office closed)
Same fault. Same hardware. Different priority, because we know what is on.
The problem
Static priority is blind.
Legacy monitoring assigns one fixed priority to a fault, no matter who or what it affects at that moment. So a switch in a closed back office screams as loud as 100 dead kiosks in a packed stadium. Your team triages noise, not impact, and the thing that is actually costing money waits its turn behind something nobody is using.
How it works
Three steps. Then it runs itself.
Tag every asset to a business unit
Switches, servers, kiosks, wifi, OT and IoT. Each one is mapped to the part of the business it serves.
Give each unit its context
Operating hours, fixtures, events, shift patterns. The platform learns when each unit actually matters.
Priority and escalation follow
The same fault is ranked by live impact, and routed to the team that owns it right now.
Per-unit escalation
Every unit, its own path.
Priority is only half of it. Each business unit carries its own escalation path, so the same stadium fault wakes Stadium Ops and the retail on-call on a matchday, while a weekday office fault goes straight to back-office IT. When the context changes, so does who gets the call.
Beyond stadiums
Any estate with a clock.
A stadium makes it obvious, but every estate has rhythms the monitoring should respect.
Retail
Trading hours and peak sale events outrank the stockroom after close.
Healthcare
Ward shift patterns and theatre lists shape what is critical, and when.
Manufacturing
A line running on shift outranks an idle cell on the same network.
Finance
Trading hours and settlement windows decide what cannot wait.
See it on your estate
Stop triaging noise.
Legacy tools assign one static priority. We assign the right one, because we know what is on. Book a thirty-minute walkthrough and bring your hardest estate.