Premier
10%off the rate card
From 250 billable nodes across your book.
Your starting discount, the day you bring a book across.
- Buy at the rate card minus 10 per cent
- Move up the moment you qualify
Partners
MSP and reseller programme
One platform.
Your whole book.
Deliver Observability247 to your own clients on one multi-tenant platform. One published rate card, a volume discount that grows with your book, and margin that exists by construction. You own the client relationship. We run the platform.
01
The commercial shape
Why partner with us
Margin by construction
You buy at the rate card minus your partner discount and sell at the published price. The margin is built in, and channel pricing can never undercut the public rate card.
Multi-tenant from day one
One platform carries your whole client book. Each client signs in to their own dashboard and sees only their own companies and business units, never another client and never yours.
You own the client, we run the platform
You keep the relationship and the invoice. We host, maintain and update the platform, meter usage per client, and give you the evidence to bill.
02
Discount grows with your book
The partner ladder
Gold
15%off the rate card
From 1,000 billable nodes across your book.
For an established book, reviewed as it grows.
- Buy at the rate card minus 15 per cent
- Tier reviewed every quarter
Platinum
20%off the rate card
From 2,500 billable nodes across your book.
The best unit economics we offer, for a book at scale.
- Buy at the rate card minus 20 per cent
- The maximum partner discount
The discount applies to your monthly invoice total, rounded once to the nearest pound, not to individual node prices, so every rung stays exact. Tier is assessed on your total billable nodes and reviewed each quarter: you move up the moment you qualify and only ever move down at renewal. Watches carry the same partner discount as nodes.
03
The same for every partner
Programme terms
£499 a month platform fee
A flat platform fee per shared platform, per month. It covers the tenancy your whole client book runs on, however many clients that is.
25 billable nodes per client
Each end client starts at a minimum of 25 billable nodes at rate-card rates. The standard per-plan minimums are replaced by the partner terms.
One rate card, everywhere
The public rate card is the only rate card. You buy at the rate card minus your tier and sell at the published price, so you never compete with our pricing and we never compete with yours.
04
The MSP model
How delivery works
One platform, your client book
Every asset belongs to one client. A client sees only its own companies and business units. Anything not yet assigned stays visible to you alone, never to a client, so nothing leaks by accident.
Billing you can evidence
The partner console carries a per-client usage statement: licensed nodes and watches per client, valued at the rate card, with your tier cost and margin alongside. One view, ready to invoice.
When a client needs its own tenancy
Most clients share the platform. A client that needs physically separate data takes a single-tenant deployment at single-tenant pricing. There is no half-way product and no isolation tier to decode.
05
Lite, the fleet product
Roll it across the fleet
Lite is availability monitoring at £5 a node: up, down, interface and service state, core health, and alerts to your ITSM. It is the natural product to roll across a whole client book, and volume relief on Lite comes through the partner programme rather than a separate price list. Partner-discounted Lite runs on the shared platform; a client that needs a dedicated tenancy is priced as a single-tenant build.
Your clients’ data, their region. Choose where data lives: UK, US or Asia. AI processing uses Microsoft’s Azure AI service under our data processing agreement. Summarised context only. Raw telemetry never leaves the tenant. Processing may occur outside the chosen region.
06
Partner questions
Common questions
Who is the partner programme for?
Managed service providers, telcos and resellers who deliver monitoring to their own clients. You bring the client relationships; the platform gives you multi-tenant delivery, one rate card and a discount that grows with your book.
How does partner pricing work?
There is one public rate card. You buy at the rate card minus your partner tier (Premier 10 per cent, Gold 15 per cent, Platinum 20 per cent) and sell at the published price, so the margin is yours. The discount applies to your invoice total, not to individual node prices. A flat platform fee of £499 a month covers the tenancy, and each end client starts at a minimum of 25 billable nodes.
Can each client have its own separate environment?
Yes. On the shared platform each client is separated cleanly and sees only its own estate. A client that needs physically separate data takes a single-tenant deployment at single-tenant pricing. There is no half-way product.
How do we invoice our clients?
The partner console shows a per-client usage statement: licensed nodes and watches per client at rate-card value, with your cost and margin alongside. You keep the relationship and the invoice; we meter and give you the evidence.
Bring us your book.
Tell us how many clients and how many nodes, and we will map your tier, your platform fee and your margin with you.