Most network monitoring tools were built for a simpler estate than the one you run today. Here are the ten places they tend to fall short, and how observability closes each gap.
01Alert fatigue and false positives
Noisy tools bury engineers under alerts that do not need action, and the genuine incident gets lost in the pile. Observability correlates signals so thousands of alerts become a single, actionable item. The result is faster resolution and a calmer service desk.
02No true end-to-end visibility
Many tools watch devices rather than services, so it is hard to see user impact or find the root cause quickly. Observability follows the whole path, from the end user through the application to the infrastructure beneath, whatever the operating system or vendor.
03Poor integration with the service desk
Teams end up hopping between disconnected platforms. Observability works natively with HALO on Essentials and any ITSM platform on Advanced, so there is far less context-switching.
04Inflexible or dated reporting
Reports are often unclear, fixed, or hard to put in front of a client. Essentials ships with best-practice reporting built by working MSPs, and Advanced lets you customise it.
05High cost and licensing complexity
Per-feature pricing gets expensive at scale and is hard to forecast. Observability keeps it simple: a device is a node, and the price is published five years ahead.
06No real-time analytics
Traditional tools delay data through sampling. Observability gives you real-time data, real-time automation, and a way to pull the team to what matters most, with up to seven years of history behind it.
07Little automation for remediation
Most tools spot a problem but cannot act on it. Automation is a core function of Advanced, so you can build remediation workflows and run them when the business needs them.
08Weak multi-tenancy
Larger desks need to report across companies, departments and asset types. Multi-tenancy is built into Advanced, so that is straightforward.
09Legacy on-premises architecture
Older systems need constant care and do not scale well. Observability is cloud-first, with no maintenance or upgrades for your team to run, and AI assistance planned through Microsoft Copilot.
10No link between technology and business
Older tools cannot show, at a glance, how an IT or OT asset supports a business process. Advanced ties assets to business services, so alerts can be prioritised by real business impact and by the time of day they happen.