Most network monitoring tools were built for a simpler estate than the one you run today. Here are the ten places they tend to fall short, and how observability closes each gap.
01Alert fatigue and false positives
Noisy tools bury engineers under alerts that do not need action, and the genuine incident gets lost in the pile. Observability247 correlates signals so thousands of alerts become a single, actionable item. The result is faster resolution and a calmer service desk.
02No true end-to-end visibility
Many tools watch devices rather than services, so it is hard to see user impact or find the root cause quickly. Observability247 follows the whole path, from the end user through the application to the infrastructure beneath, whatever the operating system or vendor.
03Poor integration with the service desk
Teams end up hopping between disconnected platforms. Observability247 connects to your ITSM platform, with the first connection included on every plan, so there is far less context-switching. Supported platforms include ServiceNow, Jira Service Management, Halo, Freshservice, Zendesk and more.
04Inflexible or dated reporting
Reports are often unclear, fixed, or hard to put in front of a client. Observability247 ships with best-practice reporting built by working MSPs, and you can commission custom reports and dashboards on top.
05High cost and licensing complexity
Per-feature pricing gets expensive at scale and is hard to forecast. Observability247 keeps it simple: a device is a node, and the price is predictable, with no surprise charges. See how the pricing models compare in practice against SolarWinds and PRTG.
06No real-time analytics
Traditional tools delay data through sampling. Observability247 gives you real-time data, real-time automation, and a way to pull the team to what matters most, with up to ten years of history behind it.
07Little automation for remediation
Most tools spot a problem but cannot act on it. Automation is a core function of Advanced, so you can build remediation workflows and run them when the business needs them.
08Weak multi-tenancy
Larger desks need to report across companies, departments and asset types. Multi-tenancy is built into Advanced, so that is straightforward.
09Legacy on-premises architecture
Older systems need constant care and do not scale well. Observability247 is cloud-first, with no maintenance or upgrades for your team to run, and AI assistance planned through Microsoft Copilot.
10No link between technology and business
Older tools cannot show, at a glance, how an IT or OT asset supports a business process. Advanced ties assets to business services, so alerts can be prioritised by real business impact and by the time of day they happen.